Terms of Service

1. Agreement to Terms

By accessing or using the Instabite Cloud Kitchen website, mobile application, or services (collectively, the "Services"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our Services.

2. Eligibility

You must be at least 18 years old to use our Services. By using our Services, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into a binding contract.

3. Account Registration

To use certain features of our Services, you may need to register for an account. You agree to:

• Provide accurate, current, and complete information
• Maintain the security of your account credentials
• Promptly update any changes to your information
• Accept responsibility for all activities under your account

4. Ordering and Payment

4.1 Order Placement

When you place an order through our Services:

• You agree to provide accurate delivery information
• You authorize us to contact you for order confirmation
• You acknowledge that all orders are subject to availability
• You agree to pay all charges associated with your order

4.2 Pricing and Payment

All prices are in Indian Rupees (₹) and include applicable taxes unless stated otherwise. We reserve the right to change prices at any time. Payment methods may include:

• Cash on delivery
• UPI payments
• Credit/Debit cards
• Digital wallets

4.3 Order Confirmation

Your order is confirmed only after you receive an order confirmation via WhatsApp, SMS, or email. We reserve the right to cancel any order at our discretion.

5. Delivery

5.1 Delivery Areas

We deliver within Coimbatore city limits. Delivery times are estimates and may vary based on:

• Order volume
• Traffic conditions
• Weather conditions
• Delivery address location

5.2 Delivery Charges

Delivery charges may apply based on your location. Free delivery may be available for orders above a certain amount.

5.3 Failed Delivery

If delivery fails due to incorrect address, customer unavailability, or refusal to accept delivery:

• We may charge a re-delivery fee
• The order may be cancelled with applicable charges
• Refunds will be processed as per our refund policy

6. Cancellation and Refunds

6.1 Order Cancellation

You may cancel your order:

• Within 5 minutes of order confirmation
• Before food preparation has begun
• By contacting us directly at +91-8148450916

6.2 Refund Policy

Refunds will be processed according to our Refund Policy. Generally, refunds are issued in the original payment method within 5-7 business days.

7. Food Quality and Safety

We maintain high standards of food quality and safety. However, if you have concerns about your order:

• Contact us immediately at +91-8148450916
• Provide details and photos if possible
• We will investigate and take appropriate action

8. User Conduct

You agree not to:

• Use our Services for any illegal purpose
• Harass, abuse, or harm our staff or other users
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of our Services
• Submit false or misleading information

9. Intellectual Property

All content on our website and Services, including text, graphics, logos, and images, is our property or licensed to us and is protected by copyright and other intellectual property laws.

10. Third-Party Services

Our Services may integrate with third-party services (WhatsApp, Swiggy, Zomato, etc.). Your use of these services is governed by their respective terms and privacy policies.

11. Disclaimer of Warranties

Our Services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that:

• Our Services will be uninterrupted or error-free
• Results obtained from using our Services will be accurate or reliable
• Any errors in the Services will be corrected

12. Limitation of Liability

To the maximum extent permitted by law, Instabite Cloud Kitchen shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our Services.

13. Indemnification

You agree to indemnify and hold harmless Instabite Cloud Kitchen and its affiliates from any claims, damages, or expenses arising from your use of our Services or violation of these terms.

14. Changes to Terms

We reserve the right to modify these Terms of Service at any time. We will notify you of significant changes by posting the updated terms on our website. Your continued use of our Services constitutes acceptance of the updated terms.

15. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Coimbatore, Tamil Nadu.

16. Contact Information

For questions about these Terms of Service, please contact us:

Instabite Cloud Kitchen

📍 32, LIC Colony, Ward 76, Kasthuri Nagar
Telunguplayam, Bharathi Road, Town Hall
Coimbatore - 641001

📞 +91-8148450916

📧 legal@instabite.com

17. Severability

If any provision of these Terms of Service is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

18. Entire Agreement

These Terms of Service constitute the entire agreement between you and Instabite Cloud Kitchen regarding our Services and supersede all prior agreements and understandings.

19. Waiver

Our failure to enforce any right or provision of these Terms of Service will not be considered a waiver of those rights.

20. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, government actions, or internet service provider failures.